Return and Manufacturing Defect Information

 

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 EXCHANGES:

Since Gaia's Song Jewelry is one-of-a-kind, there is no concept of an exchange.

You simply follow the instructions below to RETURN the original piece and you just purchase the replacement piece as a separate purchase at your convenience.

Please note that if you delay the new purchase until you receive your refund, Gaia's Song Jewelry can't ensure that the one-of-a-kind piece you desire to replace it with will still be available. I encourage you to purchase the replacement piece immediately. The new purchased piece will also have the 30 day Satisfaction guarantee. You can trust Gaia's Song Jewelry to refund your money promptly after the returned item is received.

 RETURN POLICY:

LESS THAN 30 DAYS AFTER DELIVERY - Full price refund to credit card or PayPal used at purchase:

Send an email to Denise@GaiasSongJewelry.com indicating that you are returning your purchase. I will pay for return shipping via USPS First Class and then give you a full refund as long as you return it in the original gift box or mesh bag in a padded envelope. You will receive your full refund within 3 business days after I receive the returned item. Let me know if you prefer a store credit instead of a refund to your credit card.

MORE THAN 30 DAYS AFTER DELIVERY - In-Store Credit for full price of the item:

Send an email to Denise@GaiasSongJewelry.com indicating that you are returning your purchase. You will pay for return shipping via USPS First Class and then I will give you a store credit for the price of the item as long as you return it in the original gift box or mesh bag in a padded envelope. You will receive your store credit within 3 business days after I receive the returned item. I will send an email with your store credit information once it has been processed.

DAMAGED / LOST / MANUFACTURING DEFECT:

DAMAGED:

If your item is damaged during shipping due to no fault of your own, simply return it using the RETURN directions above and email me Denise@GaiasSongJewelry.com  and let me know if you would like me to attempt to fix it or if you would just like a refund. See FIX OPTIONS below for options on fixing it.

LOST:

If your package never arrives, email me at Denise@GaiasSongJewelry.com and I will open a case with the postage service. If they cannot locate it, I will give you a complete refund. As mentioned in EXCHANGES above, I will not be able to replicate the missing piece, so a refund is the only available option.

MANUFACTURING DEFECT:

If there is a manufacturing error discovered simply return it using the RETURN directions above and email me at Denise@GaiasSongJewelry.com and let me know if you would like me to attempt to fix it or if you would just like a refund/store credit. See FIX OPTIONS below for options on fixing it.

FIX OPTIONS:

If you want it fixed, when I receive it, I will email you to let you know if I can fix it exactly as it was. Since I make one-of-a-kind pieces, I may not be able to reproduce it exactly. I will communicate with you to let you know if:

      • I can reproduce it exactly
      • I can reproduce it close to the same original design
      • I can reproduce it in a new design
      • I am unable to reproduce
      • If I cannot reproduce it exactly, you and I will agree on a new design, or I will refund in full.

If you want expedited turn-around for repairs, you will be responsible for the additional postage both ways. I will let you know what the new promised delivery date will be once I have the damaged piece back in my shop and we have decided on the design.

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